Help, Suggestions, Future of The D-Word

Help with The D-Word

  • Public

Difficulties with The D-Word? If you can't find the right answers on our Help page, please post in this topic. Ideas for future D-Word releases or projects can be posted here as well.

Ben Kempas
Pro

Apologies for the downtime this morning. This was due to an outage at a data centre. Everything should be back to normal now.

Nick Verbitsky
Pro

Anybody have a licensing contact at C-SPAN? I've got a bunch of footage that I need to get cleared, and it seems too much for the std form they offer on the website....

Doug Block
Host

Nick, please don't double post. We saw your request already in the Legal topic. Besides, this topic is for help with The D-Word, so pick the ONE topic you'll be posting in carefully.

Nick Verbitsky
Pro

Sorry, Doug....Wasn't sure which would be appropriate....Elizabeth Westrate suggested I post it in the Research & Archives section, do you concur?

Doug Block
Host

Probably, but I'd leave it in Legal since most will see it there. If you don't get a response within a few days, maybe then re-post in Research.

Peter Gerard
Pro

It was because our embed generator wasn't expecting the www.
I've updated it now so you should be able to embed with or without the www. from both YouTube or Vimeo.

You could also of course embed via Distrify and get loads of other benefits ;-)

James Longley
Pro

Thanks. The same problem seems to exist elsewhere in the site. For example, I was unable to embed a YouTube video in the Cameras topic although the URL exactly matched the formatting of the example in the error message.

Peter Gerard
Pro

I put in a fix for both YouTube and Vimeo to ignore the www.
Cheers

Faith Fuller
Pro

Hi there –
Does anyone know if I can post my documentary on D-Word if it's a Dynamo Player? Or is Distrify, Vimeo and YouTube the only options?

Faith

Peter Gerard
Pro

We support a wide range of embeds that use the oembed protocol, including Hulu, Flickr, Viddler, and more. As far as I am aware Dynamo does not support this secure and open standard.

Faith Fuller
Pro

Thanks Peter.. so it sounds like the dynamo player won't work here on D-Word.. (right?) (Are you saying Dynamo is not secure?)

I've been meaning to upload it to Distrify anyway..
Thanks so much! I really appreciate the feedback.

Jill Woodward
Pro

Howdy Faith, I couldn't help but respond when I saw your post. We were at FSU together. Sorry I don't have an answer to your question but just wanted to say HI!

Peter Gerard
Pro

I can't speak about the security of Dynamo, but we don't support raw embeds because these are not very secure in a semi-public forum. For a technical explanation see the hidden section...

We support oEmbed because it ensures we use trusted embed formats from trusted sources and there's no way for malicious (or accidental) users to hack our forum or our users' data. Raw embeds can have scripts or other potentially malicious attacks in them. This is also the reason we use special formatting for our posts instead of HTML.

Faith Fuller
Pro

In reply to Jill Woodward's post on Mon 29 Aug 2011 :

Hi Jill.. WOW.. this is too cool!! Thanks for your message. I checked out your bio and you're doing some really cool stuff. Who knew you were right down the road from me in Atlanta. I hope you're enjoying NY. Thanks again for reaching out! :)

Michael B. McGee
Pro

are we allowed to post are availability and/or services on The D-Word? if so, where?

thanks in advance,
Mike

Bryan Donnell
Pro

Hope I'm not repeating, but haven't found the answer...

I get the digest form of d-word. I've noticed it doesn't include every post from the time since the last digest, sometime half or less. Does this happen to everyone? Is there a fix?

Peter Gerard
Pro

If you've read some posts on the website they are not included in the digest. It only includes posts which are "unread", i.e. the ones that would have blue dots next to them when you come online.

Bryan Donnell
Pro

Hmm. I can't tell what's chicken and what's egg. I rarely go to the website except when I think I'm missing something in the digest... But it sounds like anytime I might scroll through a page looking for a post, anything on the open page won't get sent?

Peter Gerard
Pro

If you've opened a topic and have loaded some posts to your browser they are marked as "read". Then those won't show up in your digest. If you want to mark a topic as "unread" click the top right corner of the last post you've read, and then all posts after that will be in your next digest.

Joshua Z Weinstein
Pro

Hey Peter.
I am trying embed a vimeo link to the shameless self promotions section. However I cannot get any vimeo links to work, but youtube links are working.
Thoughts? My link is: http://vimeo.com/29625203.
Thanks!

Doug Block
Host

I got the same error message yesterday trying to post a YouTube video in the Bar & Grill. Daffy Duck awaits you, sir.

Doug Block
Host

Sure, Michael. We mainly mean posting in two or more topics with the same message within a short period of time (say, a few days). You can, of course, get creative with changing the posts so it doesn't feel like double posting, but you didn't hear that from me.

Laura Moire Paglin
Pro

Hey Doug – I'm trying to post a video in "work in progress". I'm posting the vimeo url (not the code) – but I'm getting an error message that says it's not a valid url.

Peter Gerard
Pro

We have been having a problem with Vimeo's embed API. I'm working on a fix and will post here as soon as it's solved!

James Longley
Pro

Uh Oh. The Doc Bar and Grill is doing that thing again where you can't see the last post.

Margot Roth
Pro

The farmer and I posted at the same time which caused the space-time continuum to implode.

David Herman
Pro

In reply to James Longley's post on Mon 19 Dec 2011 17:12 UTC :
Let's just continue here, I was the last poster unless you posted after me in which case I wasn't the last poster though I keep on getting a message that there is another post after mine and so maybe it was yours. Or not. So where the fuck is Jet City and I have an unopened bottle of Jura awaiting a partner. And then this post wouldn't post because Roth is posting. GET HER OUT OF HERE! Unless she joins us for a Jura (only another $14.99 for you my dear.)

Margot Roth
Pro

-opening door for Herman-

No, after you.

-waits till Herman is mid-doorframe then squeezes thru at same time-

James Longley
Pro

Jet City – aka Seattle – they make Boeing planes here.

Daniel McGuire
Pro

Maybe I'm dense, but there doesn't seem to be a way to find D-worders by geography. I go to "People" and put in "Boston" or "Massachusetts" as a search term and the only thing that comes up is a guy whose last name is "Boston". Any suggestions?

Marth Christensen
Pro

Try Advanced Search and then put the details in the "Company and Address" box

Thomas Lennon
Pro

Re Cameras: Perhaps Deepak Varma, in trying to post his pictures, locked up the topic in some way? Any help would be greatly appreciated.

Ben Kempas
Pro

I deleted Deepak's post, and voilà, it's working again.

Ryan Ferguson
Pro

funny... i finally decide to post a trailer in WIP and it's not working. it's a Vimeo URL and I'm getting the error folks were getting in the past:

There were problems with the following fields:

Embed is not a valid video URL. Please use a URL of a YouTube, Vimeo or Distrify page. (e.g. http://www.youtube.com/watch?v=zmciuKsBOi0)

Lewis D Mark
Fan

I see on extra TV show; where they were talking about a documentary about dyslexia and recommended for more info see dword.com I have not been able to find it?

Lewis D Mark
Fan

I think so; I found what I was looking for; thank you anyway.
Lewis

Mark Barroso
Pro

When I try to post a link to vimeo (by copying and pasting) I get an error message that the URL is not valid. Any ideas as to what's happening and how to fix it?

Mark Barroso
Pro

I should have said that it was in the Works in Progress topic.

Peter Gerard
Pro

This should be fixed now. Turns out vimeo changed their API and also their standard URLs. I've updated The D-Word to support these changes.

David Herman
Pro

9 minutes Mr Gerard – time to pull the finger out.

Rodrigo Dorfman
Pro

Hey folks – this has come up in the Works in Progress thread: "what is the HIDDEN SECTION?" – I don't quite understand the purpose – aren't all postings visible to all who are logged in as pros? Am I missing an important protocol?

Marj Safinia
Host

Yes. It's all visible to professionals. By putting something in the hidden section (link directly below posting box) it takes one further click for the reader to see it. We generally encourage really long posts that maybe aren't your own (e.g. an article or job posting you are passing along) to go in the hidden section. Some folks use it for more sensitive information. Many here use it for comedic impact. But if a professional clicks, yes, it's all available to see.

Marj Safinia
Host

Just to clarify, people in WIP are using it now so that others who may not want to read their input, or who may want to watch the piece without reading the thoughts of others first don't have to see their feedback. Blame Margot.

Ben Kempas
Pro

Sorry about the downtime over the last day or so. Nothing to do with us. This is what we were up against.

As a consequence, Peter is preparing a move to a different host which should give us better overall performance.

The Webmaster
Host

First stage of the move completed. The database is now in a different state. I'll move the uploads later tonight and then we'll be completely in new surrounds...

The Webmaster
Host

There may still be some intermittent issues. Please bear with us!

Doug Block
Host

You're looking extremely stressed, Peter. Have a drink in the Bar.

Ben Kempas
Pro

We might still experience a bit of downtime as we decided to use this 'opportunity' to move our server to a different host.

Ben Kempas
Pro

This is a good time to remind everyone that our social media outposts will keep you updated in the event of any outages, so go and love us on Facebook or follow us blindly on Twitter – just so you won't spill that morning tea again.

Mark Barroso
Pro

I'm getting that invalid url message when I try to post a youtube video, again. This time in Views on News. I'm using Firefox.

Peter Gerard
Pro

Hi Mark,
What was the URL?
I just checked and it was working OK...

Mark Barroso
Pro

It's probably me, because it's any youtube or vimeo. I was hoping you knew what knuckle-headed thing I was doing or setting I needed to change.

The Webmaster
Host

We've had some intermittent problems over the last few weeks and I want to apologise to the community for the occasional outages we've experienced.

Since we relaunched The D-Word site back in 2007 we've been on the same server with the same host. They were cutting edge at that time, but in the past five years, our hosting company was bought by a bigger one and since then they have been trying to phase out our old data-center in favour of even more cutting-edge hosting. Since the acquisition, I've been planning on moving The D-Word to a different host (where we'd get more value for money), but I had been putting it off because it's complicated and time-consuming to move all of our valuable data safely. And it's always hard to find free-time to do these things when maintenance downtime would affect fewer members of the community (i.e. the middle of the night!).

On the eve of Valentine's Day, we experienced the most significant outage The D-Word has probably ever had Рthis was due to massive problems at the old data-center, and prompted some emergency actions to make sure all our data was safe, and then to make sure the site was stable again. This year, The D-Word was my Valentine, as I spent the day working on getting d-word.com back online and moving some of our essential stuff to a new home. Luckily, my fianc̩ is very understanding!

Over the last few weeks I've been preparing our new home for The D-Word and had set up a new server with the latest software and hardware so we could be ready to move the rest of the site.

Unfortunately we've experienced further downtime from our old host in the meantime, and I apologise for not completing the move sooner. Yesterday our old host automatically moved the site to a different data-center (as part of their plan to phase out the data-center that went down in February) and that broke some things unexpectedly. Luckily I had already set up the new server, so this morning I've completed the move to our new shiny server with more memory and more power. I managed to do this without any additional downtime.

I hope that no one was inconvenienced too much by any of this!

We should now expect more stability, possibly some more speed, and much less downtime. I've tested the new server thoroughly and it feels snappier to me. It's also geographically closer to Europe now, so it should feel a little faster across the pond. We now have a more durable email system as well. All in all, the recent problems have forced my hand, and I guess that's a good thing for the long term. Please let me know here if you notice any niggling issues.

Marj Safinia
Host

Thanks Peter. You should know that the D-Word really does love you back. It told me.

Ben Kempas
Pro

Wow, this thing is fast now! Magic! Thanks so much Mister Distrify!

Niam Itani
Host

Question to the higher authorities :)

I see lots of Arab Filmmakers (and/or Arab American filmmakers) who can benefit from crowdfunding websites are having trouble using them in a proper manner. I followed the conversation on D-word with Jennifer Fox and her co-producer and the guidelines Mike shared (I think it was Mike or maybe Mitch?).

Big Q is, I would like to write an article about these -mostly failed- attempts and highlight SOME of the most important points mentioned during the conversation with Jennifer and from the Funding topic on my own blog. Will that be okay? I will surely quote D-Word :)

Doug Block
Host

Just remember: it's not D-word or even D-Word. It's "The D-Word" :-)

Mahesh Pandey
Pro

We a production house named ‘Namaste Media’ of Nepal has so far been making some TV programs n documentary films. Now we r in a process of telecasting a weekly half an hour program titled 'The Journey'. With the unique vision this documentary program is to explore our nation Nepal [which has lots of its hidden beauty] globally,to show how rich it is when it comes to nature n culture. Through D-word i would like to invite my filmmakers fren interested to shoot in Nepal.

Doug Block
Host

Good to know, Mahesh, but this is the wrong topic to post your notice. This is for people who need help navigating The D-Word. As an "Enthusiast" you're best putting this up in the Public Classifieds topic.

Jason Osder
Pro

Ok, this has been bugging me forever, so I am going to ask: how do people do posts that reply to MULTIPLE other posts in sequence?

Dave Melonakos
Fan

Is there a way to search "People" by U.S. state as a D-Word enthusiast? I would love to offer assistance to other doc filmmakers working in the area surrounding Charlotte, NC.

Dave Melonakos
Fan

Marth, when I go the "People" tab on the home page, there is no Advanced Search for people, just an Advanced Search for posts. Maybe the People Advanced Search is just available to Professionals, not Enthusiasts?

Rob Rooy
Pro

When I get on the D-Word home page, all the topics are clumped together in a single list rather than separated in to the usual 5 or so boxes. Still color-coded, though. Thought it might be my most recent Safari update, but it's doing it in Firefox also. Did I accidentally set some sort of preference I shouldn't have?

Erica Ginsberg
Host

In reply to Rob Rooy's post on Fri 1 Jun 2012 :

Rob, could it be that you need to select one of the options to organize your topics just above where you see the topics listed (I think it's Topic/Category/Date) – the Category one is the one which separates them into the usual 5 or so boxes.

Peter Gerard
Pro

Advanced people search is currently only available to "Professionals".

And the option you select for Topic view (Topic/Category/Date) is remembered for your next visit. So if you end up with the wrong view, just change it by clicking at the top of the list and it will stay that way.

Catherine Stratton
Pro

I've been posting on D-Word for a while now. (One of my favorite online discussion boards.) I decided though that there must be a better way to access my recent posts without trying to remember where I posted. I looked at Help and there seems to be a way but, silly me, I can't figure out the directions or finding the links on the home page to access my posts. Is there something I'm missing?

Rob Rooy
Pro

Erica and Peter, thanks; that was easy! Incidentally, Peter, after almost three years here, I should state the obvious: this is the simplest, most user-friendly online discussion site I've ever used. Just excellent work. Thanks!

Vivian Kleiman
Pro

I want to add to Rob's note of appreciation of this discussion site.

I recall maybe some 13 years ago when Doug proposed that we use the internet for AIVF board members to communicate & give updates on our different committee activities, etc... and I was not the most supportive of board member buddies... oh well. live and learn.

Jason Osder
Pro

Just got my first iPhone.

It's coo and all, but every time I go to The D-Word, it automatically fills in www.d-word.com/iphone.html – and then it says that there is no page at the address.

Try as I might, I cannot get the browser to go to d-word.com, it always puts in that /iphone.html

Surely, people use the D-wrod on the the iPhone – what is the deal?

Bill Jackson
Pro

Hmm. I mostly use my iPhone. That never happens here (iPhone 4).

Ben Kempas
Pro

Never heard of this. Can you override the auto-fill?

Jason Osder
Pro

Yeah, I had to really trick it by typing in a full URL to the login page. Once I was logged in, everything was good. I guess this has something to do with setting up the funky network at my school, but I thought just maybe that there was some platform sniffing script malfunctioning.

Thanks, Ben :)

David Herman
Pro

my heart bleeds for you i-phone operators. My Nokia C-3 fills in nothing, usually rings when someone calls me and has survived my muddy fingers for almost a year. You too can have one for just £30

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