Help, Suggestions, Future of The D-Word

Help with The D-Word

  • Public

Difficulties with The D-Word? If you can't find the right answers on our Help page, please post in this topic. Ideas for future D-Word releases or projects can be posted here as well.

Bill Kerrigan
Pro

Can anyone recommend a fixer / production manager in Peshawar Pakistan.

Ben Kempas
Pro

Wrong topic, mate. Please post in Classifieds (Public or Members-only).

Rob Appleby
Fan

For some reason, I can't get the search function to work. This may have been dealt with somewhere, but... I can't get the search function to work. Any suggestions? (I have cookies enabled, btw).

Peter Gerard
Pro

What are you searching for? You need more than two characters in the search.

Rob Appleby
Fan

Well, I was looking for "Schoeps", "Inconvenient Truth", "pmw ex1", things like that.

Ben Kempas
Pro

The search function appears to work fine. What browser (version) and operating system (version) are you using?

Mark Barroso
Pro

I think I'm the only person on the planet that doesn't know how to use the hyperlink feature. Can someone 'splain how I can type a word and have it link to my trailer on youtbe.

I searched the pages and found nothing, so I swallowed my pride (not so hard once you get use to it) and am asking for help

Christopher Wong
Pro

mark, in order to link to a site you have to do the following:

(quotation mark)visit my site(quotation mark):www.yourlink.com

note: the part between the quotation marks can have spaces and be any length you choose

Ben Kempas
Pro

Mark, just click the blue question mark icon on the top right of the text box you're writing in, and it'll give you the whole range of linking and formatting options.

Peter Gerard
Pro

This morning I completed a move of our database. Apologies for the inconvenience caused. This change should improve stability of the website.

Ben Kempas
Pro

Thanks, Peter. I had never even noticed any instability... You do great work behind the scenes!

Peter Gerard
Pro

I'll be making a few more performance updates over the next few weeks before building the new features as part of our "Milestone 2" update... Stay tuned...

Peter Gerard
Pro

I've just made another wee upgrade. I will make a major upgrade next week.

I will post info about planned downtime soon.

Thanks for your patience!

Peter Gerard
Pro

OK, I apologize for the long period of downtime today. We had a server emergency this morning which required me to move the entire site to a new server. This took longer than I expected, but it has great benefits. I ended up doing next week's major upgrade today!

The server software has been updated to the latest versions and we are using some new and efficient technologies that will speed things along on The D-Word. Enjoy!

Jo-Anne Velin
Pro

Thanks Peter, and though I haven't conducted a poll, this probably mirrors the appreciation of the full stable...! (By the way, it does feel faster).

Ben Kempas
Pro

It does feel much, much faster now, doesn't it? (But maybe that's because those people who usually spend their whole day on The D-Word simply couldn't log on during the downtime.)

Doug Block
Host

well done, peter. thanks for improvising on your feet.

Ben Kempas
Pro

Turns out it takes a bit longer for some people to get back on... This is because the new server for d-word.com needs to be propagated around the net first. No need to worry, and nothing has been lost! Good night...

Joe Moulins
Pro

I haven't been able to connect at all today..Still can't through my own access point.
I'm borrowing a neighbour's wifi in order to write this. Weird.

Christopher Wong
Pro

don't know if this relates to you, joe, but when i typed in "d-word.com", all i got was a page that said "It Works!" when i typed in "www.d-word.com", then i got in without any problem...

Jason Osder
Pro

Hi, I have noticed that other people have more than one URL listed under website on their profile. I too have several URLs that I think would interest the community. How can I do this?

Ben Kempas
Pro

There's a field "Other website" when you're editing your profile.

Also, you can just put URLs into your bio.

Jason Osder
Pro

I don't get that field – is it only for members? I'm planning to apply to be a member, but wanted to get my profile together first.

Ben Kempas
Pro

I don't actually know... but I can assure you that the number of websites won't determine eligibility for membership... :-)

Mikal Jakubal
Pro

In reply to Christopher Wong's post on Tue 13 May 2008 :

Yeah, I had the same experience as you, with the "It Works!" page. Likewise, I eventually typed in the complete URL and got in. Just out of curiosity, what was that page anyway?

I'm still getting occasional "bad response from server" messages and the pages are often very slow to load. Will look into Opendns.com...

Doug Block
Host

Appears that problem is fixed, Mikal. I had it, too. Peter will come on sometime soon and explain. Anyway, the pages should load now with lightening speed.

Jo-Anne Velin
Pro

minor loading issues here this morning – just letting you know. Some threads worked well and some not at all.. All fine this evening.

Mikal Jakubal
Pro

Doug, you know, the funny thing is that just after I made that last post, I couldn't get in at all. I had wanted to add a thank you note to Peter and the hosts for keeping this great site together. So, there, thanks!

P.S., seems to be working fine for me now. Yes, "It Works!" indeed.

Peter Gerard
Pro

All should be ironed out now. Technical details hidden below:

The "It Works!" message was related to DNS, as that's the default page on an Apache web server so if your DNS wasn't updating it was sending you to the wrong place temporarily.
Then there were some unexpected errors due to some testing that I didn't know was going on and that broke the topics list. I fixed that. Then I adjusted the memory-balancing to better handle our load.
If you were on the site at the same time as I was making small changes it could have given you occasional "bad response" errors. But now all seems fine.

I get an email every time something goes wrong. On the old server I'd get them daily (primarily due to Google-bot-spiders doing tons of simultaneous searches and eating all our memory). Now that everything is smooth on the new server I don't get any. Still, I will shortly block the Google-bots out of certain areas just to be sure all our resources are dedicated to people rather than spiders...

Paul Kloeden
Pro

I won't pretend to understand all that technical stuff just extend my thanks to someone who obviously does. Thanks Peter.

Doug Block
Host

Yep, we're just creepin' and crawlin' with spiders and bots here.

Mikal Jakubal
Pro

One of which seems to have built a web in the little bit of code that resets the already-read topic lists when I click on Topics. Was that clear? Here: I read the new posts in a topic, click Topics, but when the Topics page comes up, the topic I just looked at still has the circle with the number of unread posts in it. Just so you know...

Ben Kempas
Pro

I found out that the Skype extension for Firefox (at least on Win XP) plays havoc with a number of websites, including The D-Word. For example, I couldn't open image attachments. Disabling the extension fixed my problems.

Lenville O'Donnell
Pro

Anyone know where, in Seattle, on a Saturday afternoon (for an out of town Monday a.m. shoot, so we need by Sunday), one can get an XD Cam disk? have tried all the usual suspects (companies) to no avail. Thanks...

Ben Kempas
Pro

Humbly accepted. Believe me, having to play a topic cop here works against my nature. If I wasn't a bloody co-host, I would get sidetracked all the time. Like, I could really start one of my XDCAM rants now... I learned to hate the cameras, so I really hope you didn't find that disk. ;-)

Zack Arnold
Pro

I don't understand how the posting works on this site. It's impossible to follow any thread or specific question. It's just one giant heap of responses, but how do I track those responses to the original question? The main topic page is well organized, but if I go to any section, all I see is hundreds of pages of responses with no way to find any of the information I'm looking for. If I'm using the site incorrectly, please advise.

Doug Block
Host

try the search engine, zack. and, yes, obviously this place works better for those who come here regularly and participate in the discussions.

Doug Block
Host

Apologies to everyone for the site being down most of past 24 hours. Peter will hopefully have an explanation soon, and we'll do what we can to find a more stable web hosting situation.

Ochen Vincent
Fan

Hi Doug,
This is Vincent Ochen, Hope all is well.
I have embarked on reserching on Vanishing African tribes, its the loss of culture which is a principle cause of this.
lets hope a commercial TV station can help put into reel.

Kind Regards,

Vincent

Doug Block
Host

Fingers crosed, Vincent. But this is the Help topic. Anything you need help with?

Mark Barroso
Pro

I tried to search d-word with "exclusive + contracts + subjects" and it did one that brought up any of the words instead of posts that contained all of the words. Is there another way to do this?

Erica Ginsberg
Host

Mark, you need to not have spaces between your plus signs. When I did that, however, it brought up no posts with all those words, so you may wish to try some other word combinations.

Peter Gerard
Pro

The search algorithm uses a natural language search, so adding "+" won't do anything. You can search for a phrase by putting it in "quotes" or you can just search for a few words and it will do its best to find relevant results. They come in order of relevance so if there are any posts with all 3 words they should be nearer the top.

Jo-Anne Velin
Pro

Peter, can you add these instructions to the formatting drop-down, please? Perhaps others, like me, will forget about using quotation marks when they need to connect the words. I had tried the + a few weeks ago too. .

Ben Kempas
Pro

Not sure what "formatting drop-down" you're talking about, but we could add a few lines about searching in our Help section or directly on the Search page.

Nigel Walker
Fan

She's referring to the small blue circle with the question mark inside at the top right hand side of the post window. You click it and a window titled 'formatting' drops down.

Ben Kempas
Pro

Well, that's for formatting your posts. It would be the wrong place to put information on searching.

For the meantime, just remember that it's the same as with Google: phrases need quotation marks.

Jo-Anne Velin
Pro

That's what I meant Nigel – or as you suggested Ben, a note in the advanced search spot at the top of the page.

Alysa Nahmias
Pro

I'm not sure which topic to use to post this info:

I have received an email from colleagues in Cuba about a fabulous small, independent festival there called the FESTIVAL DE CINE POBRE. The festival is held annually in the town of Gibara, in Oriente... and that town was absolutely destroyed by hurricane IKE. The festival organizers have sent an international call for assistance of any kind, addressed specifically to the international filmmaking community. I want to post this info somewhere on D-word so that perhaps we can brainstorm about fundraising to help out this festival, the filmmakers who run it, and the people of Gibara.

Please let me know if this is appropriate for D-Word, and if so, where to post it. Thanks!

Doug Block
Host

Hmm, I guess the Festivals topic would be best, Alysa.

Suzanne Cohen
Pro

Hi,
I have just finished an MA course in documentary film making. I made my dissertation film in a prison in the UK. The prison director has praised the film but has said that she does not want the film to be show publicly.
What I would like to know is – can women in prison give consent if they sign release forms. Some of the women were mentally ill – does this mean the prison would have to sign the release form as their legal guardian.

I would appreciate any advice on this issue,
Suzanne

Ben Kempas
Pro

That's a question for the Mentoring Room . As I said just before, this topic is for help using The D-Word's software.

Le Sheng Liu
Pro

Is there any way I can retrieve a copy of my Submission to Become a D-Word Member? I haven't received a response yet, but either way, I just wanna keep it for my records. Is that possible?

Ben Kempas
Pro

You can access the information in your profile.
John has just responded and made you a member.

Mark Barroso
Pro

If I hit preview for a post I've written it never loads.

Ben Kempas
Pro

What's your browser, operating system, versions, contents of posting?

Doug Block
Host

Yeah, maybe it just doesn't like what you're saying.

Mark Barroso
Pro

I'm still having the problem with the preview function. I'm using Firefox 2.0.0.18 on Windows XP and it happens regardless of topic, length or content – flattery, sarcasm, dumb puns, even buying drinks. I see the loading wheel spinning, but it never actually loads. If I stop it, I lose everything I've written.

Maybe it thinks I'm so brilliant I should post directly without second thought, but I doubt it.

Ben Kempas
Pro

I'm on Firefox 3.0.4 on XP and can't reproduce your problem. I'll notify Peter. In the meantime, consider updating your browser...?

Peter Gerard
Pro

I agree, the best thing would be to move up to Firefox 3. I recently trouble-shooted several friends' PCs and they were using Firefox 2 and Win XP and could no longer access some websites. This appeared to be after a recent upgrade in Firefox, which judging by the release dates was 2.0.0.18. Upgrading to the current version of Firefox 3 fixed the problems.

Mark Barroso
Pro

Interesting. I just clicked on "check for updates" and it said there were none available. Maybe they're just not available to ME. I'll go to the website. Thanks for the tip.

Mark Barroso
Pro

This is a test of the Firefox 3.0. Damn, it worked! You guys are gods. I wonder why 2.0 never told me there was a 3.0 update. Perhaps that's why there is a 3.0. Thanks everyone.

Peter Gerard
Pro

For some reason Firefox 2.0 just checks for updates along the 2.0 line and it probably updated itself 2.0.0.18 which is what I'm guessing caused your problems... It is strange that they wouldn't automatically encourage people to upgrade to 3.0...

Andy Schocken
Pro

It's annoying to have to type in my full login every time i check out the site. I don't know too much about cookies and all that, but Safari remembers my login info for most sites- any way I can do that with d-word?

Marj Safinia
Host

Yes, especially for those of us who are iPhone users too. I like to look at D-Word on my phone when I'm waiting somewhere, or have time to kill out and about, and it's a real drag from that perspective. Fancy designing a D-Word iPhone app, Peter? :)

Ari Mark
Fan

Where can I post a production question?

Christopher Wong
Pro

a few things mark...

1) you should ask production questions here: Mentoring Room
2) the "Help" section is only for technical issues with this site
3) you should sign up with your full name (not just "Mark A")

good luck with your postings!

Ben Kempas
Pro

Any browser should be fine remembering the D-Word login when asked to do so. It works fine for me.

Liz Witham
Pro

You can tell FireFox to remember your login and it will auto-fill.

Andy Schocken
Pro

Ok- got it. If anyone's wondering, go to safari prefs > autofill, make sure "user names and passwords" is checked. Then, when you login, it will ask if you want your information stored.

James Longley
Pro

I also liked checking D-word on my iPhone, back when I was living in an iPhone-data-compatible country.

Actually the big problem with D-word on iPhone is that it tends to hang and crash the iPhone browser. I've noticed that certain sites do this on the iPhone, and certain sites work fine and never crash. Of course, there have been some iPhone software updates since I last checked this.

Marj Safinia
Host

still happens. And I often end up accidentally striking the "hide this topic from now" link instead of the "back to topics list" link. And I hate that everytime it crashes I have to type in my login again.

Facebook's got a pretty decent iPhone app. Different from the site, but pretty solid on the phone. Makes me jones for a D-word version too.

James Longley
Pro

Well. Maybe we iPhone / D-word people should all pitch in for a phone for Peter.

Peter Gerard
Pro

We had discussed a mobile version before but were not sure there was a big demand. Maybe the iPhone is changing that.

Not that I can test it (yet...), but what actions make it crash on the iPhone?

James Longley
Pro

Nothing in particular. If you just go to the D-word site and do nothing it has a tendency to crash. Sometimes even before you get a chance to log in. Sometimes it crashes sooner, sometimes later, but it always crashes if you stay on the site for more than a few minutes.

I assume there have to be some coded operations taking place in the background of the site that cause this, because it can happen while the site is just sitting there, without any user action. Sometimes it becomes VERY slow on basic operations like text entry and then crashes.

Maybe borrow somebody's iPhone and take a look?

Peter Gerard
Pro

I'll do that later this week and see if I can figure out what's going on.

Rebecca Alvin
Pro

This is not a big deal, but my profile says I joined in 2005, when actually I joined back in 2001. Is there any way to fix that? (Just in case some day there is a special 10-year anniversary party or something)
thanks.

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