Help, Suggestions, Future of The D-Word

Help with The D-Word

  • Public

Difficulties with The D-Word? If you can't find the right answers on our Help page, please post in this topic. Ideas for future D-Word releases or projects can be posted here as well.

Marj Safinia
Host

For me it's Safari 8.0.8. Doesn't happen consistently but does happen from time to time.

Niam Itani
Host

I am using Mozilla Firefox and it happens from time to time, too!

Laura Moire Paglin
Pro

Still not totally used to this new fangled D Word. Okay - so let say I'm all caught up on zero -- but I want to read back a few pages on a specific topic, so I can familiarize myself with some of the previous posts. They used to just be there and you could page back. So how do I get to them now?

Erica Ginsberg
Host

At bottom of the page, you will two things - a drop down which says "Jump to..." which gives you different options to go back, forward, or to the Topics List. There is also a little triangle with the number 25 below it. Click that and it will take you to 25 posts back in the current topic.

Marj Safinia
Host

And if you fancy jumping back more than 25 posts, you can change this in your settings accessed through the left hand navigation under "My D-Word". Mine is set to 50, for example.

Laura Moire Paglin
Pro

Thank you. But so many options now - it requires me to think too much! I know, kvetch kvetch. I'm sure I'll get used to it and start to like it. 

Erica Ginsberg
Host

So since we are in a birthday celebratory kind of mood on our Sweet 16, curious to know what new features people are super thankful to have. 

Niam Itani
Host

Someone asked me to change the Greeting on the Homepage :P

Bill Jackson
Pro

In reply to Erica Ginsberg's post on Tue 1 Sep 2015:

Favorite Topics at the top, Topics button to see everything else, Jump To (25), are my favorite features.

Maybe this has been discussed: A word turns red if it is misspelled, but there doesn't seem to be a way to see a suggestion for the correct spelling.

Jo-Anne Velin
Pro

Please, please include an easier back-scroll soon. It's very frustrating to move around without it. Thank you!

Erica Ginsberg
Host

Jo-Ann, is the new 25 triangle not working for you? I found it resolved most of my issues with not being easily able to move back.

Jo-Anne Velin
Pro

I think I know what you mean, but I see a 10 triangle. Still, scrolling just felt easier and better. 

Erica Ginsberg
Host

If you click it, it will take you back 10 posts approximately to where Marj noted this about how to change the settings for how many posts you'd like to jump back to.

Marj Safinia
Host

Jo-Anne, we have discussed back scroll at length with Peter and Doug F. It's really complex to make it work as an endless scroll. The back arrow and the jump to drop down offer two different ways to go back in time. This is where we are. Seems to be working for most folks. It takes a little change of habit, but in fact it's not that different from the old pagination once you set the little triangle/arrow back to a number of post that works for you.

Laura Moire Paglin
Pro

I'm with Jo-Ann. I miss the back button too. It just felt more intuitive than searching for a triangle at the bottom of the page. What a bunch of old kvetchers we are!

Jo-Anne Velin
Pro

Is anyone keeping track of the stats for the watch-docs topic in the d-word? Where is there a tally of what is moving through it, if anywhere?

Heidi Paige
Pro

Hi. I was wondering how to verify that each upload on withoutabox is the most recent cut and not pulling from a pervious submission? Our film is still in post production, so we're submitting rough cuts. Could someone tell me if there is a way to check which version of the film is submitted per festival? I want to make sure that withoutabox is pulling the most recent cut for each submission. Thanks for your help. 

Doug Block
Host

Heidi, first of all welcome to The D-Word.  This is a good question but it belongs in the Documentary Festivals topic.  This one is specifically for questions about navigating The D-Word.

Mehran Haghighi
Pro

Is there any way to edit my post after I have posted it? Sometimes I want to correct typo or grammatical errors in my posts. 

Doug Block
Host

Other hosties, correct me if I'm wrong but I think you have up to a half hour to edit your posts, Mehran.  After that you'll have to live with the consequences, I'm afraid.

Mehran Haghighi
Pro

Thank you Doug! It would be good to have an "Edit" tool like Facebook or LinkedIn.

Erica Ginsberg
Host

There is indeed an edit tool. It's just that you can only use it for 30 minutes (usually plenty of time if you just want to check on typos or grammar).  If you click on the little wheel in the icons in the upper right above your post, you'll see four more icons. Select the pencil and you can edit.  Should you want to delete a post, you also have 30 minutes and would do so by clicking the X.

Doug Block
Host

The reasoning behind the 30 minutes is that The D-Word is conversational.  If we gave people the option of continuous editing or deleting, following posts might suddenly be replying to ones that are seriously altered or not even there.  As Erica says, 30 minutes is more than enough time to look over your post and check for typos, grammar and the like.

Erica Ginsberg
Host

And I'll add that Facebook can be very annoying in this regard and, in my view, shouldn't be seen as a best practice. I am on some community groups there where there are a few people with very strong and differing opinions. Sometimes folks respond with a big debate about a post which goes on for comment after comment and then the person who made the original post or someone whose comment is being commented on decides to delete their post or comment which either means the discussion disappears into the ether or you have no idea what people are commenting on.

In dire emergencies, you can also contact the hosts privately and we do have edit authority, but we use this power very sparingly (the most common reason is when someone jumps the gun on announcing a festival premiere and then realizes the info was supposed to be embargoed up to a certain date). Typos don't count as dire emergencies. We all make them. We'll live.

Mehran Haghighi
Pro

Thank you Joel! And thank you Erica and Doug for your explanations. 

John Williams
Pro

sometimes when I'm writing a post on my iPad, and then I select a different tab in the browser (Safari) to look something up that I'm writing about, then switch to another app, then come back to Safari, then select the d-word tab, it refreshes the page and everything I have typed in the new post box is gone. I've never had that problem that I recall on my laptop. It's especially annoying on my iPad because typing on it is so onerous. 

e.g. I just switched to the Dictionary app to see if onerous was really the word I wanted, and when I came back my text was still in this box. However, if I had switched browser tabs, then gone to the dictionary, then switched back to Safari then back to the d-word tab, my text would have been gone. Is there some setting I need to change? FWIW, I did check the "stay logged in" box when I logged in, but I guess that doesn't affect this problem.

Peter Gerard
Pro

In reply to John Williams's post on Wed 25 Nov 2015 (http://d-word.com/topics/129?post=332079):

Your issue is caused by a limited amount of memory on your iPad. You'll be more likely to experience this on an older model with a recent version of iOS. Basically those tablets don't have a lot of memory and newer iOS versions use tons of memory. I used to have the same experience on my iPhone 4s, but on a newer iPhone (which has more memory), Safari is now less likely to reload the page.

If it's possible to downgrade iOS to an earlier version (it may not be possible), that might help you.

John Williams
Pro

In reply to Peter Gerard's post on Thu 26 Nov 2015:

 Thanks Peter, I do indeed have a rather old iPad (iPad 2). Do you know if another browser, e.g. Chrome, might not have that problem? Or maybe it might have a setting that could increase the cache or whatever is necessary?

Peter Gerard
Pro

I haven't tried Chrome on iPad - it's certainly worth a shot.

Jo-Anne Velin
Pro

In the members' section, is there a spot where we have parked things like sample release forms?

Malkia K. Lydia
Pro

Hi. My Unread Posts counts do not update for most of my topics, whether I am reading them on my phone or on laptop (and I've tried Chrome and Firefox.) And I've noticed the button to reset the count on a few specific topics, but not all. Probably related -- when I read a topic on my phone and then exit and come back to it later, it loads to an old post as if my scrolling and reading beyond that has not registered. I admit I skim directions a lot, so for awhile I thought I was missing a step. But I have yet to figure this out. Even after reading a few earlier posts from others who had similar problems. Help, please!

Dempsey Rice
Pro

A search helped me to find out what the "light it up" button means, but I can't figure out if there is a way to tag other members in a reply or post.  For example, I'd like to type one reply in response to multiple posts/answers to a question I posted and I'd like to tag people when specifically talking about their suggestions or comments.  Possible?  I don't see anyone tagged in posts so I'm guessing not, but I'm curious...

Peter Gerard
Topic host

Yes, you can tag people by tapping the envelope icon below the post box. Then type people's names. It will autocomplete as you type.

Mentioned: Dempsey Rice
Maria Lindberg
Fan

Is there a way to search for people in my country and/or city? And is it possible to send direct messages to people? Thanks

Doug Block
Host

Yes and yes, Maria. Click on the advanced search link and type in your city or county. Each member listed has contact info in their member profiles.

Maria Lindberg
Fan

In reply to Doug Block's post on Sat 2 Jan 2016:

 Maybe I'm missing something, I have tried that (in the Topic search) and I don't see where I can search people by location there? Only way I found that comes close is doing a People search and sorting by location which gets you a long list of hundreds of pages and is not really manageable...If you can post a  link that would be awesome. Thanks again

Doug Block
Host

Ah, didn't notice you have Fan status, Maria, so the "advanced search" option isn't available to you.  That's only for Professional members.  If you feel you qualify, feel free to register for Pro status.  You'll have to tell us more about your professional experience, in the process.

Erica Ginsberg
Host

And that goes for all you pros. Turn over a new leaf in the new year and expand your access to all the topics and benefits of The D-Word.

Malkia K. Lydia
Pro

In reply to Malkia K. Lydia's post on Tue 8 Dec 2015 (http://d-word.com/topics/129?post=332457):

Hey folks. This is still happening 95% of the time for me. Was there a fix I missed? I don't want to whine, but my participation on d-word has dropped significantly because I have to wade through old stuff and try to remember what my real unread count is for each topic.

Erica Ginsberg
Host

In reply to Malkia K. Lydia's post on Wed 24 Feb 2016:

 Malkia, just wanted to let you know that Peter is trying to replicate this issue so he can figure out a solution. I am tagging you since it sounds like you are not always checking D-Word because of this problem.

So am I correct, you are having the same issue whether you use Safari, Chrome, or Firefox. Presume you are working on a Mac. Could you let us know what OS you are using and what kind of phone (and what IOS or equivalent if it is an Android or non-Apple phones).

It would also be helpful to know if anyone else is still having a similar issue.

 

Mentioned: Malkia K. Lydia
Malkia K. Lydia
Pro

Thanks, Erica and Peter! Yeah, it happens across various platforms. Right now I am on Chrome on an old PC laptop which is where I usually run into this. And I often try from the Chrome browser on my semi smart Android Samsung phone. I just tried on the "internet" browser that coms with android and same thing happens there as well.e

Marj Safinia
Host

You're not alone Malkia. Happens to me too. Hopefully Peter can find the problem.

Valli Bindana
Pro

So how does one follow a single thread of conversation? If someone posts something, how do I find all the replies associated with that particular post? When I open a category it seems everyone is talking to one another... a bit chaotic. Or am I missing something?

Erica Ginsberg
Host

Valli, usually replies come pretty quickly. You are probably used to topic threads which is a very different format from The D-Word. As our Help topic says about why topics are not threaded:

The D-Word is about conversation and discussion, which is the beating heart of any community. Threads are about questions and answers, which certainly has its place (just go to most any other discussion board). If you’re looking for an answer, ask a question in any topic and you’ll get it soon enough. You can also seek it out in our new, improved search engine. Think of The D-Word as one big, ongoing conversation that’s been going on for well over 15 years.

Arusha Baker
Pro

Hello D worders, I'm getting used to the format here. I have a deep desire to search for specifically what I want to connect about and then I see the threads and get overwhelmed with the amount of searching I do. Am I missing something obvious? I've been noticing how slow my old brain is becoming these days...

Doug Block
Host

Try the search engine, Arusha.  It's along the left hand side of every page on laptops and desktops.  Click on the upper right "more" icon on phones.  Like for the question you just posted in cinematography, you could put in "low-budget cameras" or "one-person shooting" and see if it's been discussed before. 

Erica Ginsberg
Host

Maralee, this topic is only intended for D-Worders to post any issues they are having with The D-Word platform.

Recommend instead that you introduce yourself in the Introduce Yourself topic and relate it to the documentary you are making or are interested in making rather than just posting PDF attachments that folks are unlikely to open if they don't know them in the context of your project.

 

Christopher Wong
Pro

i'm sure it's obvious, but my 45-year-old eyes can't see how to include a "hidden" section to my post... help!

Erica Ginsberg
Host

It's no longer called "Hidden." When you start typing in the text box, you will see a few editing tools. The one on the far right looks like an upside down table on top of a right side up table with a highway through the middle (aka "Page Break"). If you click on that...

you will get a set of dotted lines and anything you type below that will be what we used to call "Hidden."

Peter Gerard
Topic host

Hi Pierre
You actually just have one profile photo, but on the d-word, profile photos are only visible to logged-in users. The preview you are looking at hides your photo so you can see what your profile looks like to someone who hasn't signed up to the d-word.

Rui Filipe Teixeira de Sousa Barroso
Fan

Hi People! Due to a project I'm currently working on, it would be very usefull to obtain information about: total hours of documentaries produced in the USA (per year); type of documentaries (nature,history, science, others...), main tv channels whith significant amount of of documentaries exhibition, total amount of hours actually exhibited, % of exhibition in prime time. Can someone help and direct to some site or institution able to provide this information? If not all, at least part of it. Ant help would be greatly appreciated... thanks in advance.

 

Erica Ginsberg
Host

Great question, Rui, but wrong topic. This one is only for questions related to technical questions related to The D-Word interface itself. We normally frown on double-posting, but I would recommend you repost your question in the Marketing and Distribution topic.

John Burgan
Host

My fellow Co-Host Erica is correct, but as Rui is not yet a Pro member of The D-Word he won't be able to access the Pro-Only Topics such as the one mentioned. One solution would be for Rui to apply for Pro status, if he is eligible...

Michael Angelo
Pro

Silly question but when you post and want to receive email notifications about just your post do you check:

"Notify me by email when I'm mentioned in a post"

I checked this option, then commented on someone's post, they replied, I was not notified. I'm on a variety of industry blogs and I'm used to getting email notifications to topics I subscribe to or to any threads I post or reply to, not the entire topic page. Is there a way to do this? 

 Thanks in advance!

Erica Ginsberg
Host

Michael, you will only receive a notification if the person tags you in the post.

A good reminder to us all, if you are responding to anyone's post more than 2 weeks after they posted it, a good idea to tag them by clicking the little envelope icon and entering their name.

Since D-Word is set up to be more conversationsal than threaded forums, you would rarely get tagged if someone responds fairly quickly. Yet I'll test it out to see if you do get notified. If not, let us know.

Mentioned: Michael Angelo
Michael Angelo
Pro

I'll add the tagging request to post, thank you.

 

Would be lovely to add to settings in the future "notify me when there are responses to threads I comment on or make" It would bring functionality to next level tho incredibly grateful for the forum so hopefully people tag in the future especially when I request it ;)

 

Thank you D-Word, so great this exists!

 

(Anyone that wishes to reply, please tag me in your post, thank you)

Mentioned: Erica Ginsberg
Tony Massil
Pro

Just wondering if there's a way to tag someone to a post after I've already posted it. I can't find the little envelope anywhere when I hit the "edit" button on my already posted... post.  thanks!

Niam Itani
Host

No, unfortuantely, Tony. You will have to find a reason to create another post and tag the person in it :) 


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